Celebrate Pride 2020 With Us🌈 Get 10% OFF Your First Order Today!🎉

FAQ

We all have questions... let us answer some of yours!

CAN I FIND YOU ON SOCIAL MEDIA?

Yes! Click the platform you want to view: LinkedIn, Facebook, Instagram, Do Some Good, Twitter. Thanks for sharing!

 Need to know how to get in touch with us? click HERE!!!!!

WHAT ARE YOUR PRODUCTS MADE FROM?

Our tees, and joggers are bamboo; soft, breathable, and durable for any shenanigans you find yourself getting into. Bamboo is hypo-allergenic + UV resistant to protect our most sensitive customers! Our sweaters are a soft and cuddly blend between 80/20 and 60/40 cotton and polyester! Our products are curated + printed in the Okanagan.

WHAT KIND OF PACKAGING DO YOU USE?

We use 100% recycled Poly Mailer bags made in North America! (Hint: these mailers are reusable, use them again with the dual adhesive strip before recycling them!)

WHERE CAN I PURCHASE YOUR PRODUCTS?

Online... SHOP NOW!
O
r at the Kelowna Visitor Center, 238 Queensway Avenue, Kelowna BC

WHERE DO YOU SHIP TO?

Is everywhere an option? Don't see your country when it's time to check out? Send us an email.

WHAT'S YOUR SHIPPING RATE?

Check out our shipping policy here

DO YOU HAVE KIDS SIZES?

Not yet!! We're still working on our baby and youth sizes ... Stay glued to our Instagram page for updates!

HOW ARE THE DONATIONS CALCULATED?

During our first year, 10% of every item sold was donated to a mental health program, charity, or initiative. This is 10% from the list price you see when you go to purchase an item (ex. $70 sweater = $7 donation). We tallied up every purchase and the donations were awarded to Foundry Kelowna at the end of each quarter (February, May, August, and November). Check out our blog for more info! Currently, we calculate our donations based on our costs and donate 100% of proceeds to The 1,000,000 Campaign!

WHO DO YOU DONATE TO?

Currently, proceeds from all sales, events, and workshops are going directly to The 1,000,000 Campaign to help fund counselling sessions across Canada. We are partnered with Connect Counselling to kick off this initiative in Kelowna BC to help fund trauma counselling sessions.

We've donated more than $400 to Foundry Kelowna from the proceeds of our sales. We've also donated more than $1,500 to Canadian Mental Health Association (CMHA) Kelowna. We are committed to mental health education and resources in a variety of industries and lifestyles, if you'd like to learn more about partnering with us please don't hesitate to reach out! Grab our info here.

CAN I EXCHANGE MY ITEMS IF THEY DON'T FIT QUITE RIGHT?

Of course! A sad customer makes us sad, any exchanges or returns are easy with our reusable packaging. Just shoot us an email!

CAN I CONTACT YOU IN CRISIS?

While we try to do our best in finding solutions and resources to help you, we are not medical professionals and are not able to provide licensed medical advice. This is a platform to relay information and share about mental illness. www.youarecollective.ca and its messaging service are not monitored 24/7 if you are in crisis please reach out to 1-833-456-4566 or 911 in an emergency.