We all have questions... let us answer some of yours!
CAN I FIND YOU ON SOCIAL MEDIA?
Need to know how to get in touch with us? click HERE!!!!!
WHAT ARE YOUR PRODUCTS MADE FROM?
Each collection is a bit different! We'll always let you know where our products are made, the ethical practices, and the materials on every product description. Our products are curated + printed + photographed in the Okanagan BC.
WHAT KIND OF PACKAGING DO YOU USE?
We use EcoEnclose 100% recycled Poly Mailer bags, envelopes, and boxes made in U.S.A.! (Hint: these mailers are reusable, use them again with the dual adhesive strip before recycling them!)
WHERE CAN I PURCHASE YOUR PRODUCTS?
Online... SHOP NOW!
Or at the Kelowna Visitor Center, 238 Queensway Avenue, Kelowna BC
WHERE DO YOU SHIP TO?
Is everywhere an option? Don't see your country when it's time to check out? Send us an email.
WHAT'S YOUR SHIPPING RATE?
From coast to coast in Canada, we offer $10 flat-rate shipping as well as FREE local pick-up in the Okanagan BC.
Standard Canada Post shipping rates apply for all other countries.
Check out our shipping policy here
DO YOU HAVE KIDS SIZES?
HOW ARE THE DONATIONS CALCULATED?
A minimum of 10% of every item sold is built into our costs and donated to the #1MillionCampaign. This is 10% from the revenue of each item sold. We then review our quarterly numbers to see if there is a surplus available to donate even more.
100% of any independent donations or proceeds from events are donated to The #1MillionCampaign which then distributes funds to a variety of counselling and mental health services.
WHO DO YOU DONATE TO?
Currently, proceeds from sales, events, and workshops are going directly to The #1MillionCampaign to help fund 1,000,000 traditional and non-traditional counselling services across Canada. We are partnered with Connect Counselling, Etcetera Youth Group, Bridge Youth + Family Services, Soul Sounds Music Therapy Pilot Project for Mental Health, The Local Counselling Card, Elizabeth Fry Okanagan, Miles 4 Smiles, YMCA Okanagan, and Childhood Connections.
CAN I EXCHANGE MY ITEMS IF THEY DON'T FIT QUITE RIGHT?
Of course! A sad customer makes us sad, any exchanges or returns are easy with our reusable packaging. Just shoot us an email!
CAN I CONTACT YOU IN CRISIS?
While we try to do our best in finding solutions and resources to help you, we are not medical professionals and are not able to provide licensed medical advice. This is a platform to relay information and share about mental illness. www.youarecollective.ca and its messaging service are not monitored 24/7 if you are in crisis please reach out to 1-833-456-4566 or 911 in an emergency.